Customer FeedBack

Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.

Excellent service, fast delivery and items as described.

Thank you.
the service recieved was excellent, even more so considering the local delivery company
actually broke the first delivery.They
contacted you & i recieved the replacement
parts in less than 24hrs. R S Bowden.

I am very happy with the delivery and the items

thank you for prompt delivery in fact superb came well before delivery date would use you again and recommend to others

Good product at the best price I could find.
Excellent communication.
Fast delivery

Thank you for all your help and finding the right tap to meet my needs. Your customer care is exceptional. my best wishes Jennette

First class service and price.Would order again.

Order arrived as scheduled and the spare parts we ordered fitted perfectly. Would definitely use the company again.

Very good service and stock

Absolutely fantastic service, from ordering to delivery I really have nothing negative to say. I was kept up to date every step of the way via Email. It was ordered and delivered within a 3 day period and was delivered in suitable packaging. The delivery driver was pleasent and professional. Like I said I could not fault any part of my order. Would highly recommend to anyone.

Brilliant service brilliant part thank you

Delivery was later and was delivered to the wrong address despite our address details being all over the paperwork and parcel.

Sam however, who delt with the issue was fab!

Brilliant service would use them again.very knowledgeable.

Great service & communication, the item was delivered Saturday as arranged. Only slight criticism was that it would have been nice to have known you were having a two week shutdown over Xmas when I made the order, there was no mention of it on the order page. Otherwise very happy.
Many thanks
Chris

Good price c.f. competitors, and very prompt next day delivery

very pleased with service and correspondence I received from you ,I will have no hesitation to use you again

This order turned out to be a long drawn out affair as I was after a discontinued basin. The first one turned up damaged, the second one was the wrong item, the third one was correct. MyTub kept me fully informed of the situation throughout the process and we got there in the end resulting in my customer being very happy.

Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks.

Great service, very quick delivery... Good products

Excellent service Steve in Sales could not be more helpful.

A 1st class service. I used the online chat facility to check that the part was in stock. Once I placed the order I was contacted and informed that the regular delivery service could not guarantee delivery before Christmas. The express delivery arrived within 30hrs ... System repaired and customer happy.

Great Service, very clear paperwork, and it even arrived a day earlier.
Well done My Tube Ltd and UPS
Ian Beetison

Great service and part came on time, very help full on the phone makes a change from some of the companys i deal with.
Merry Christmas & a Happy New Year.

Top customer service.

Goods received as per the specification in good order and condition and on time.

Thank you for your reliable service.

Good service in ordering and delivery
Thanks

Thanks for supplying when you said you would, and to Steve for help on the phone afterwards.

We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!

Excellent communication, and thats all you really need.

Supplied exactly what I wanted, and although it took a little while to arrive, i was satisfied with the service.

Excellent service. Great price

Was kept informed of progress. Everything arrived on time and well packaged.
Will continue to use "mytub" as usual.

Excellent service quick delivery would highly recommend this company!!

Very prompt service excellent communications, very pleased.

Thank you so much we received the sink and taps all in tact by courier.
Really great service, especially seeing it was the only sink in the country.

Good service, would recommend and use again!

There was no photo of the item I was looking to purchase, and within 10 mins the customer service team had uploaded a photo - really helpful and quick delivery turnaround.

Products arrived earlier than stated worked out good for us excellent service throughout, thank you.

Excellent service.

Thank you for your help and trying to make us happy with the order! Thank you for cooperation!
Looking forward to order from you next time!

Excellent service problems handled promptly and courteously

User friendly website to find exactly what I required.
Great email communications.
Fast delivery.
Perfect.... thank you.

Part arrived on time 1st thing monday morning from you ! Awaiting fitting !
Excellent service and competitively priced !

Excellent communication throughout right through to delivery. Keep up the excellent service

Very helpful in our order and delivery was as stated.

Products were received quickly and I was informed of the order status every step of the way

I found My Tub website easy to use to place my order they kept me informed until my order was delivered very efficient

Fantastic communication both via email and direct telephone contact. Products well know brands that are competitively priced. Delivery occurred as arranged.

I ordered this sink on line and prepaid the cost . I was pleased to see that delivery charges had not been added. The sink was delivered within 10 days directly to our address. All in all, an excellent service which I would means I will definitely use MyTub again.