Customer FeedBack

Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.

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Dear Miranda

Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there is no need for packing.

Regards
MyTub

Great service, easy ordering process, good support with slight payment hick-up, rapid delivery, good quality product

MyTubs service was exceptional! The gentleman went out of his way to help me with my rather obscure request. In fact, he took it on as a personal quest, going off to investigate, calling me back and showing a genuine interest in solving my problem. My only negative comment would be that the website or the part that I was searching could do with more photographs.

Parts arrived in good time. Excellent service.

The item was out of stock at the time of ordering. Immediately got a call about a delay, which was not a problem. Great to be updated.
Good all round service. Goods arrived after a short but acceptable delay.

Excellent service, delivered on time. One of the items was damaged. But response was quick and efficient and a replacement was sent and delivered the next day.

Friendly and professional company, there was a hiccup in the delivery but upon finding out, they went out of their way to rectify the situation to everyones satisfaction. Would recommend and use this company again

Great service. You did everything promised and the cylinders arrived in good condition and well protected. Thank you. Of course if I have and problems when installing them I will get in touch.

Really impressed with service received. My order was delivered on time and we were kept in formed every step of the way. Will definitely use this company again.

Amazing prompt delivery, fantastic after sales after problem with wrong item delivered refunded within 24 hrs. Cant praise you any better

Thank you

Many thanks for supplying my new Armitage Shanks compact Belfast sink..
It arrived promptly and in top condition.

Product ordered was has described and perfect for what I wanted.
Order was dispatched quickly and arrived on the day stated.
Would definitely use this company again.

On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate.

all spot on many thanks

Great product, easy purchase.
Only neg, I stated for parcel to be left behind my bins on drive, message was not passed on, so I had to ring and request it for next day delivery.

Great product, easy purchase.
Only neg, I stated for parcel to be left behind my bins on drive, message was not passed on, so I had to ring and request it for next day delivery.

Great service. Super fast delivery collection, helpful and professional. Plus could actually speak to someone unlike other large competitors...cough cough victorian plumbing....thank you.

My order for the "difficult to source" AirCon filter spares that I needed was exactly what I wanted. It was delivered before the date advised by MyTub.

I searched the internet for the part number and found nowhere in the UK offering this part at the price offered by MyTub.

Excellent service - Product came when they said it would and a very competitive price. Thoroughly recommended.

Fantastic and delivered promptly

Goods arrived in perfect condition and as advised. I was updated fully at all times during the order and delivery procedure both by email and once by telephone.
Stay safe and keep well.
Best regards,
Nigel Street
CSI Management Ltd..

Great to contact by phone and text.

Very good service

I received the part next day and the part works. It is an obselete part so I did, there can be no doubt whatsoever, pay an inflated price. I am glad, however. to have the part and there are only a few left in the country so we’ll done Mytub. It arrived in a manufacturer’s box, well packaged. I have the part an I-76 controller and my Uponor underfloor wet central heating system is working. I am grateful to mytub for having the part, and I must say the staff were extremely polite and kind and pushed through at speed the order. I did pay £12 to get it in the 1-2 day delivery facility and in fact it arrived the next day. Super chuffed. I would not hesitate to recommend them and I’m not easy to convince with these type of transactions. Faith buoyed up. Thank you, indeed, Mytub. JHJ

Prompt reply to enquiry and prompt delivery of goods

Very good and prompt, using special delivery.

Very good and efficient service. Notified in advance of delivery time and item was delivered to schedule.
I left details of a safe place for delivery but the driver was not informed of this but I was in so it was OK

Excellent service, great communication, would definitely use your company again

Excellent service, great communication, would definitely use your company again

Swift response and updates along the way from order to delivery. Item arrived on the said delivery day in good condition. Very pleased with the service. just hope its the right replacement to our existing toilet lol. Thankyou mytub.

Easy to order on line. Excellent service. Goods arrived promptly and exactly as described.

mytub was the only company to stock the top quality part I needed. Thank goodness to mytub. Website easy to order from and delivery very quick and sent via a very good trustworthy courier. Would definitely recommend to others.

Great service, goods arrived a day early .

Order received on time. Great customer service. Thanks again!

Great service prompt. No hassle. Would use again thanks

Prompt delivery

excellent service would highly recommend using this company

I would recommend this business without reserve, a very good and helpful service which is all one can ask for.

Great communication and brilliant product.

I have found the service very efficient. I searched everywhere for this product and you were the only place to have it in stock. The ability to be able to check on your website about a specific item was really useful and I received a prompt reply. Delivery was quick although a bit expensive. I would throughly recommend your website to friends and family.

Got the part ok. Staff were helpful.
Time you ditch TNT.

Got part but feel delivery cost was excessive it was near as much as the product.
You need a simple postal mail option for small items.

Very helpful, items ordered were perfect and delivery super fast. Highly recommend.

Thank you for my parts and thank you for delivering them so quickly.

Excellent service and del.

all very good thank you

Excellent service all round, very helpful on the phone in sorting out the order.

I received the replacement sink unit as described and have now fitted it without any issues. Despite a delay in delivering the unit, communication regarding dispatch and delivery was great.

Just what I wanted and at a much better price for the item and the carriage than other suppliers.

We’re very pleased with our purchases. The service we received from yourselves was excellent.