Customer FeedBack

Speedy delivery, item as ordered, no problems whatsoever, thank you. Great looking tap.

Excellent service very friendly staff

My order arrived next day which was great. But the item had to be signed for. I fortunately returned home otherwise I would not of received it. I was not given a tracking number so I had no idea when the order would arrive. Also on the website it asks where to leave the order, but this is useless as the delivery driver needs the items to be signed for. The logistics need some serious attention if your going to charge high costs for delivery.

Delivered as stated and am happy with service overall

Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product.

Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.

Fabulous customer services, very helpful advice for a domestic customer and layperson, fast dispatch and goods as ordered. Thanks, judy

Thanks MyTub. I struggled to find the parts available at MyTub anywhere else. I ordered them through the website and although the postage was expensive for such small parts, they arrived promptly and are just what I needed.
I would defiantly recommend this company *****

Extremely pleased with My Tubs service, I was surprised that they were one of only a couple of suppliers still selling what I was looking to purchase. Prices were extremely favourable too.

Excellent service, although delayed we were notified by email throughout the process.

I have used my tub a few of times now and have had a very good service every time. Products are dispatched promptly and communication via emails is excellent and the staff know all about their products. I am always happy to use my tub.

I received what I ordered. It was what I was looking for. Thanks

Fantastic customer services, very helpful and friendly. Next day delivery, order was as promised. Would highly recommend. Thank you

Easy to place my order, had a concern about delivery time because of a prior commitment, but a quick email back to you and delivery was altered to pm
Customer service was excellent then, also when I received my order and had to phone about a fitting that I thought were missing.

10 out of 10 for product and customer service

The goods arrived on time but just took to long to arrive. It took a week for delivery.

Thank you for your diligence - Stuart Haynes

Many thanks for the help of the staff who help me with placing my order as i made hard work of it! The handle fits well and arrived on time

Would highly recommend this company. Ordered a replacement pedestal for my sink which arrived in just a few days. Helpful staff

Excellent service.
Thanks.

I do think your charges for posting and package expensive. After waiting a week I telephoned your office to say that my kit had not arrived. I was impressed with the lady who rang your High Wycombe branch and I received the goods the following day.

Service excellent, no problems with delivery of the items. Happy to recommend. Also happy because parts ordered were for an old fire and many pieces obsolete, yet you still had in stock thankfully! Will definitely use again when need arises.

Good service even when parts are hard to get , kept me informed thank you !

Fast and efficient- thanks

Excellent service.
I was phoned to say there was only one in the country in Wolverhampton Monday afternoon agreed to have it delivered by courier was delivered Tuesday 1:30pm
A big thank you

Excellent service delivered on time, would order again with them.

cannot fault service, delivered on date arranged.

you need to improve your delivery times. Had to wait a month, just not good enough.

I would like to say a big thank you to Steve for sorting out my order. It was my error completely by an error on my email address. Steve was cool, calm extremely helpful and professional. I will definitely buy from My Tub again

Ordering was good but the delivery took 20 days due to carrier probs and poor packaging resulting in damage. All sorted out and communication was good.
Thanks,

its all OK.
Thank You

Just wish to comment on the recent experience with MyTub.
Espeically Steven based in Newcastle, was very helpful throughout the entire process- and the driver who got x24 pans from around all your branches to our offices in Bury. I was advised that they even included x1 free of charge which shows that this company go out of their way to provide excellent customer service.

Many Thanks

Daniel Bench

Everything worked without problems, thank you.

Excellent quality and intact order, would order from this company again,thank you

What you need - a good price and fast delivery

Delivered on time, no problems using Mytub.

Kept really well informed of my order status by email and the bathroom sink I ordered arrived on the date given. Friendly and helpful delivery driver! Great quality sink, well packaged. I would definitely order from MyTub again.

Excellent service, well done. Part arrived as promised in 2 days.

Great service. Fast and efficient. However, the box the item arrived in was 10 times bigger than the item. The item was marked “fragile” - but there was no packing in the box to prevent it banging about inside it. Photo available if wanted.

They supplied me with difficult to find obsolete tap cartridges at an acceptable price. So I can keep my old taps that are still in excellent shape. Delivery was very quick. Thanks MyTub.

Fast delivery at a low price.
I would recommend your company, thanks.

Good products
Good service
However cost of postage and packaging i.e..
Placed in a plastic bag, excessive.

Thank you for promptly getting my order to me over the Xmas period.
will be using your company again.

Prompt service.
Delivered part that other stockists said they could not get.

Thanks, found the part difficult to get anywhere else, your ordering system and communication was great. Despite the Xmas rush it arrived on schedule and just in time.

good experiance part arrived on time when they said it would. I was not in!! popped to shops for 10 mins!! but very helpful driver called me and arranged to leave it with neighbour.

Competitive pricing and painless ordering process.
Incorrect item delivered by supplier but this was resolved fairly efficiently.
Thank you.

Easy to order and delivered efficiently

Ordering process and delivery was easy
Would Def recommend

Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill

very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic