Customer FeedBack

Order was received yesterday and the product is great - now I know that this model is the correct one, I’ll be placing an order for more units.

Thank you

Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better.

Excellent service. Very fast responding to my email enquiries and order was very well packaged and delivered promptly. Will definitely be using mytub as often as we are able to for future orders.

I was really pleased to be able o find the exact toilet pan I needed on your site. Your communication was excellent. The toilet arrived promptly and in perfect condition. Thank you.

Required replacement aerators for Magiglo open basket gas fire. This company had them in stock at a reasonable price in comparison to other firms. Ordered and was impressed by the customer care with continually update e mails on progress of the order. Delivery was personally carried out by the company and not by courier or post office which meant that the delicate fragile aerators had not been thrown about in transit. Good to see that in this day and age that a company still had Customer care at heart.

Excellent service from MyTub.
Pity the toilet seat does not merit such a credit. This is the forth in 10 years, they tend to crack in the middle as the rear supports dont touch the rim of wc as they are set to high.

My order was delivered promptly and correctly. I am delighted with the service!

Excellent service including pre delivery phone call to check part nos.
5 Stars!
Colin
Firecheck Limited

Product not yet installed, but received well wrapped and complete. Delivery has been quick and very good.

Only supplier for the product I wanted. Easy to order, quick delivery. Great service.

Very pleased with your helpful service and the delivered products

Very pleased with service

I used this company for the 1st time this week. The website was easy to use with accurate information of the required product . The service provided was excellent, prompt delivery and well packaged. I tried 4 local outlets without success,lucky to find MyTub.

Easy to find the product I was seeking on the MyTub website. It was helpful having the product number against which to search.
Five days including a weekend from order to delivery.
Good communication including initial notification then confirmation of delivery date and information, when requested, of an approximate delivery time.
The product looks good and I assume it will work well as our plumber had no problem fitting it.
I would recommend.

All good, especially the comms - many thanks and much obliged. Steve

Had what i needed at a good price and quick delivery

Excellent service, prompt delivery

Excellent communication from the team and found the product I needed to complete the job in my bathroom. Definitely recommend using this company.

Many thanks for the prompt efficient service we had almost given up on finding this spare part given its age but luckily you had it in stock

Thanks very much

Product speedily arrived on time. Exactly as ordered. Will definitely use your company again. Thank you

Wonderful, prompt, courteous service. The parts I required were supplied on time and at a very reasonable price to my business in Australia. Thank you to all at MyTub.

Really pleased with this sink, was kept well informed with delivery

Organisation was great & Delivered quickly

Would use this company again. Answered queries same day. Contacted about delays and kept up to date with delivery.

Because my first chimney pot was broken in transit, your very nice gentleman called Steve kept me informed of the progress of my replacement chimney pot which I was delighted to hear. It is now waiting to be fitted
Thank you very much for your great service
Regards
Mary Pollard

Very happy with service, found item I wanted at very good price compared to other retailers. kept notified of order tracking, which arrived promptly on date given. Excellent service. Would use again.

Received thank you albeit longer than expected.

Easy to use website, good prices, swift delivery. Would happily use again.

Good website. Good prices. Excellent service. Thank you.

Prompt service, product as described and at a very reasonable price.
Will use service again when necessary.

Top-notch people very very helpful

Exactly what I needed.
Worked immediately and fitted into my system
Easy to install

Quick and efficient service

Very good company keeping me updated although delivery took longer than expected I have now received my order.

Thanks, Armando McCray for mytub.co.uk

Very efficient and helpful thank you

Placed the order and was contacted by a very helpful chap at MyTubs to say that the part I ordered was obsolete but that they had one to send me. He range back to check that I had ordered the part from the pt number and not by the picture as there is another almost identical. Really chuffed with the customer service. Would recommend.

very good and prompt service. I really like how I was kept in the loop from order till delivery. Thank you very much

I was very impressed with the level of service I received. The order process differed from that advertised on the website but I was kept informed all the way and given the option to cancel the order and look elsewhere.

Steve was an absolute gent throughout.

5 stars.

Owning a much loved and reliable and efficient 20 year old Trianco oil boiler it was inevitable that the day would come when Id need to start replacing parts that are almost impossible to source. MyTub was very good at providing one of the parts I needed and the whole procedure was straight forward with a user friendly ordering system, good company customer contact procedures and good delivery service.
Thanks.

Great service provided! and changed my order which i made a mistake on, without any problems! Thank you very much!

would recommend to anyone, service was good and material arrived when they said it would. the main reception was very helpful as was the staff on the ordering side ringing me to make sure what was order was going to fit what we needed it for.

The materials I needed Wavin were for a French drain, and it was very convenient to see the associated parts listed on one page. Response was excellent and so was delivery. Thank you.

Recd exactly when you said it would be delivered excellent sevice and product .Will certainly use again and recommend. ML.

Excellent, quick service.

Yes I have my order, great service with the order and delivery.

Very efficient service. Would recommend you 100%.

Excellent service. I placed an order for a toilet seat, having never used you before. Received a phone call within minutes checking I had ordered the right item as there are different sizes available. Having confirmed item was correct it was delivered 2 days later. Very pleased.

1st time using this company excellent service from start to getting the order thanks again will use you again

Delighted with the service. Thank you