I was really pleased that MyTub was able to supply a Mira Tile Upstand Kit at such a good price £19.92 as opposed to the £28.70 RRP. However, I was most unhappy about having to pay the relatively high £12.50 VAT delivery charge. Jeanette at Mytub, though, told me that I could avoid paying for delivery by collecting the item from my local Plumbcenter store. This was no bother as it was only about 1.5 miles from my home.
Not wishing to pay the £12.50 VAT delivery charge, I might well have purchased the item from another internet store had Jeanette not mentioned Mytubs collection arrangement with Plumbcenter. Perhaps Mytub should publicise this arrangement more on their website.
Overall, Mytub provides an excellent and very helpful service.
...Dr Michael Devine
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Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks. ...Henry Duncan
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Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it. ...Carol Winder
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Very good service, all arrived ok. ...Terry D
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Althougthere was a delay in fulfilliing the order, I was kept informed on what was going on. The original part I ordered was no longer available but an alternative was provided. Thank You ...Mike Walton Property Maintenance
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Excellent Service and Delivery.
Thanks
Peter Jowett ...ASQUITH BUTLER LTD
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I was very pleased that you managed to source a limited product, when you did not have stock. ...Mr Brian Humphreys
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I was pleased with the prompt dispatch of my order. All in all very efficient. Thank you
...Marianne Tissandier
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Our initial order was mislaid by the carrier and therefore arrived later than predicted. However I have been very impressed by your handling of the whole matter. Prompt action and excellent feedback. Well done. ...Brian Sydney Lawson
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Product arrived in good condition. Speedy service, exceptional customer service. Easy delivery or pick up. Very happy. ...SUZANNE ENGLISH
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