We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way. ...Barry Elder
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So pleased to have this obsolete part delivered quickly. Great service. ...Katharine Adamson
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Ive had really great customer service from My Tub - helped me track down the right toilet seat, even checking with the manufacturer and delivery etc all worked well. Thank you ...Vivienne Forsyth
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Impressed that I got regular updates by email to inform me of reason for delay and given apologies. Item arrived as described, good price. ...Dr Claire Ferris
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Very efficient service with regular updates regarding the processing and delivery of our order. Recommended. Thank you. ...Sue Mitchell
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Great bath for the price. Arrived on day promised. Would recommend to others. Thankyou ...Dave Daniels
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Good service and quick delivery. No problems at all. commendable. ...Phillip John Stocking
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The shopping experience was good from placing the order to the speed of the delivery.
I will definitely use your company again. ...Amanda
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Excellent communication, and thats all you really need. ...Frances Sylvester
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Prompt reply to enquiry and prompt delivery of goods ...Carl Toon
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