Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
Thank you ...Mrs Catherine Dobson
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Received in two deliveries very quickly after ordering.
Unfortunately on unpacking the items, the 600x800 Elite is damaged on both the upper and lower sides. As the damage is through the paint to the metal in two places, the item will start to rust very quickly given it is to be fitted in a shower room. The packing was not marked so the damage had to have been from the factory.
Could you arrange for this item to be replaced and the damaged item to be collected at the same time
Otherwise I was happy with delivery and price.
many thanks
Gary Taylor ...G Taylor
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ordering was effortless.
I particularly liked the option of incuding a message with my order, which let me ask for dispatch to be delayed till I got back from hols. ...David Dow Smith
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Everything about this transaction was good. In addition, the driver who delivered the package when I was out was very diligent - he took the time to call me and agree on a good place to leave the package that was out of sight. ...Softus Plumbing
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Delighted with delivery timescale for the item I ordered which I could not get anywhere else under 4 weeks. myTub a bit more pricey though ...Mary Macgregor - Tobermory Harbour Association
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An excellent service received. The order was received very quickly and the item was great value. I will most definately use again! Many thanks. ...Paul Hodgins
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easy to order,and arrived on time ,no problems! ...david hopkinson
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The heating controller was a direct slip-in replacement for the old version I had been enjoying over very many years, and is working well. The only problem with the old one was that the control button for the CH function was becoming very intermittent. ...Colin Colby
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FIVE STAR CUSTOMER SERVICE PROVIDED ...phil pritchard
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Fantastic service, next day delivery, very satisfied. ...Marian House Nursing Home
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