Customer FeedBack

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human who confirmed they had the part and was able to give an accurate delivery estimate, which was a big relief. In the end, they beat their estimate by a couple of days - it arrived the next day. Would totally use MyTub again.

Dear Sirs,

thank you very much for your E-Mail.

We get our order and till now everything is fine, so thank you very much.

Kind regards,

Robert Rossbacher

Although delivery of the items ordered took longer than expected I was keep informed of progress throughout., and for this reason I would say I was satisfied with the service.

Website was east to navigate and to place the order. Pricing is keen and items arrived in good time. I can recommend MyTub.

Satisfactory service in everyway

Great service and good price. Thanks.

Very pleased with the service and delivery. Everyone I dealt with was very helpful.

I have no complaints whatsoever. My request was dealt with promptly and efficiently without any trouble. Thank you.

Fifteen pounds postage for a piece of plastic the size of a cereal bowl... It did arrive next day though, and I couldnt find them available anywhere else.

All products arrived on time - Good service

Parts arrived on time and in good condition. Thanks.

Ordered 20th September & money taken immediately. Problems with getting product so not delivered for 2 whole weeks. Good price & good updates given but why not charge when product ships

Good prompt service, very well priced as well cheaper than prices quoted by local suppliers

Thanks for a simple straightforward web site and also for a good service - my purchase was very straightforward!

FIVE STAR CUSTOMER SERVICE PROVIDED

Service was very good
and I was kept informed of delivery updates.
Though I think they where let down by
there suppliers

Hi
Used MyTub for pc component for a combi boiler.
They are very conscientious in there business and
good at communication, though let down with delivery
dates proberbly not of there making.
Good company to work with.

The service is excellent, once i have confirmed my toilet seat and paid, the parcel service kept me informed until it was delivered. The product came with full instruction so it took me no time to fit the seat. The seat is better then I expected it has been modified with better components and it works perfect.
The website was easy to use and it was free delivery system over certain price. Best and smooth service I had for long time. Thank you.

Service was good and I was kept informed of delivery updates.

I have ordered toilet seats from My Tub Ltd on several occasions now and I have always found the service to be fast and reliable. The website is very user friendly and I am always kept up-to-date with emails. Thank you.

Very fast delivery. Top Ware. Top ware. Gradly again.

Hi
Received ok unfortunately wife didnt notice the broken seal on box. All seem to be in there apart from instruction and template to hang cistern but managed to get this online. Maybe could of had extra outer packaging.
In all far better service than last place I tried to get cistern that only took 5 weeks not to get it and another 2 weeks to get refund!!
Good that you can check stocks and estimate delivery!
Andy Moss

Super, start to finish.
I have been sold an obsolete part at a discount. Located and despatched within an hour. Excellent.
You might widen your delivery options. Small parcels like mine could be delivered at a price of less than £3, especially if there is no rush.

What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.

The order was delivered in order. Thank you for your cooperation.

I have ordered from MyTub numerous times and have always been impressed with both the ease of ordering, updated communication and the products purchased.
This Company provides Customer Service at its best and cannot be faulted.
I can highly recommend MyTub and will continue to place orders with them in the future.
Andy Yates
Andy Yates Fitting Services

All is ok, the delivery cost is a little high.

Hi,
Part of my order was missing but staff at MT and at my local supplier could not be more helpful. Well done My Tub, customer service gets a 10 from me

Very helpful and efficient. Traced a replacement Bristan soap dispenser and arranged for courier delivery. Prompt service and to be recommended.

Excellent service.goods received in a very good condition with nice.packaging

Thank.you again.for.the.great.assistance

delivery driver said we would of had our order on friday but someone had put the wrong postcode on the parcel eg 5dp instead of 5dq so they couldnt find us.

Excellent service
Quick with a response to a problem
Will definitely recommend to family friends

First Class Service.
Delivered on time.
Kept informed of order status.

Absolute fantastic service, excellent range of product at very reasonable prices and very prompt delivery with excellent communication throughout will definitely be using again and have already recommended to others

Thanks for the quick delivery. The Driver was a very friendly chap!

ORDERED ROCA SINK PEDESTAL AT A VERY GOOD PRICE,
& DELIVERY WAS VERY QUICK &FREE. WOULD RECOMMEND.

Excellent service. Good communication. Many thanks.

Towel rails received - very well packaged!
Staff helpful - only problem was delay in receiving goods - marked as in stock on website but turned out to be only supplied on order which delayed things by a couple of months..
Other than that, all good.

good experience all round. Helpful when enquiring re suitability of item I needed to purchase. Prompt response. Accurate also. Sink came very promptly and as advised by my tub. very impressed.

I am impressed with your service all end. Pricing is very competitive, I like the free delivery over £50. Packaging was immaculate.
I had a problem with a mytub order years ago when I was starting out as a plumber. So unfortunately I have avoided you since. But, I thought I would give my tub a go again and very pleased. Will use again!

Excellent value, with equally good delivery.

Easy ordering process and prompt replies to lead time enquiries. An alternative product was offered where the one I was interested in was discontinued and at a competitive price. Good and accurate communication on delivery. I would definitely use again.

happy with the service

Very good service, goods arrived on time, will definitely use this company again.

Bryan Mead
Commercial Contracts Manager,

thank you for your service

b.r
laurence zehut

From start to finish mytubs customer service has been excellent. I was kept informed every step of the way when my item had been posted up to the point where it had arrived at the pick up point. Thank you for a smooth and fast service.

Our order was delivered swiftly and efficiently - just as our last order was. An excellent service all round!

Goods as ordered. Good price. good delivery time. Very satisfied.

Item arrived on time, price was very competitive and the delivery guy rang me which made it really easy to direct him where to leave package. Overall a very good service

absoloutley brilliant service,providing parts from fujitsu that them and the climate centre say are obselete