Customer FeedBack

To the folks at Mytub. Thanks for a perfect job. Right parts,arrived as promised and the best price.

excellent service, happy to recommend to any other buyer

Item received in good condition on the promised date. Good delivery service from wolsely

Though probably not your fault but your suppliers I have always found Daikin to be crap at everything they do, delivery time was past a joke order 7 dec receive 9 jan.

Thank you so much for all your help with my recent order and enabling me to be able to collect it instead of paying for postage. Your help and assistance has been very much appreciated, thank you.

excellent, delivery was on time for an item that could not be found anywhere, your prices are quite reasonable and the update on your order service is accurate. thank you.

I have now received my order which I am completely satisfied with. Many thanks to your staff who were very helpful.

The 1st order there were 2 cover seats and they were both broken. I sent them back immediately. The 2nd order got lost, then Christmas and New Year stopped process and finally the seat cover arrived. So fr so good.

Thank you for keeping me informed of delivery. The items were very well packed arrived in one piece.

Easy to find and order parts arrived on time but info on status of order could be improved.

------------- ------------------- --------------

Hello David

We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.

Regards
MyTub

I order from MyTub Ltd at least a few times a year. The website couldnt be simpler to use and my order is always delivered to me without any problems or delay. I have never had cause to complain about any of the products that MyTub Ltd supply. Thank you.

Item received Friday as estimated, fitted the same day. Shower now working fine. Thank you for your prompt service.

Thanks for great service from Christine who kept us informed. Swift delivery service from UPS and quality parts & price.

very good service went out of the way to source parts from across the country.
delivered quickly - I would have no hesitation to use my tub again.

Thoroughly satisfied with your service, you kept e informed of the progress in sourcing the now discontinued taps, which were delivered within 24 hours of you letting me know you had dispatched them.

Good service. Product seems fine. Website ok,

Order received, the part is OK and my carrier run perfectly. Thanks for all your services and your very good contact.
Bests Regards
Jean Pierre

Good service and part delivered on time

I recieved correctly my order.
Thank you for your professionalism.
Sincerely

When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center.

All good, thanks!

First class service with regular progress updates.
They managed to source a product which none of my local suppliers could supply!!
Well done ... :-)

I ordered connectors for taps from my Tub as they offered the best online price. My order took approximately a month to arrive presumably as the parts had to be ordered from Germany. They arrived safely. I was not in a rush so the time taken until delivery was not an issue. I was informed of the delayed delivery date. I would use my tub again.

Thank you for delivering my order which arrived in excellent condition and on time according to your third forecast of ETA. Taped to the container was a mystery item - a small roll of electrical insulating tape. As I'm often running out, that was very useful.

Great customer service and quick replies to any emails regarding my purchase. The part was sent out quickly and my boiler is working perfectly in fact better than it did before

The part arrived promptly and was a good price.

I cant speak highly enough of the service Ive received from Christine at MyTub this week. Christine went out of her way to source the part I needed and kept me informed by telephone to let me know when I would receive it.
I would highly recommend MyTub.
thank you

After a straight forward order from the web site the part arrived within the time frame stated.
I would use this company again no problem.

Very good responce received my order the following day at the best price on the internet....Thank you ....

Product as advertised however for the amount of postage paid i would have expected it to have arrived the next working day not 4 days later

Item received, very impressed with customer service, and will definitely use again.

Many Thanks
Regards
Tristan

Very good service. Thank you.

Excellent service, regular updates given on delivery. Email contact easy and very efficient.

ORDERED SOME OBSOLETE BOILER BAFFLES LATE ON 14 NOV ,THEY WERE THEN SPECIALLY MADE AND DELIVERED HERE TO THE NORFOLK BROADS ON AFTERNOON OF 16 NOV .THAT IS OUTSTANDING !VERY MANY THANKS TO CHRISTINE AT MYTUB FOR KEEPING ME UP TO DATE RE DELIVERY TIMES ETC.

What a Fantastic service provided by this company! I was constantly updated with the progress of my modest order by Christine, so rare in this day and age, I would highly recommend. Thank You!

A great service and speedy delivery, excellent.

I had a really tricky part to order, after speaking to many suppliers including the part manufacturer My Tub were the only people to provide any useful help. I not only got the part I needed, I was kept up to date regularly about the order by phone and email. the service couldnt have been better. I will certainly use you again and recommend you to others. Thanks

Very efficient service, helpful pre-order advice, my order arrived on time and the goods were excellent quality. Thank you.

Arrived very promptly, when it was installed it worked first time
What more could I ask, Prompt Service and a quality component

I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.

Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.

The service I received from My Tub can only be described as 1st class. I dealt with Christine and she bent over backwards to help me.
Ordering was painless and I received my order by 10 am the following day.
The web page is both comprehensive and easy to navigate and if you don't see what you want a quick phone call will solve most problems.
I will most certainly used My Tub again without hesitation.
Thank you Christine and thank you My Tub.

Great Service, Very Promp, reasonably Priced.

Thanks Envirojet

All products I needed were available on the website. Easy to order and prompt delivery of goods. Very good price. Overall I am very happy with the service and I would definitely recommend My Tub to others.

Took some time to get the product but this turned out not to be the fault of My Tub. This item is now out of manufacture but they still managed to find one so well done My Tub. Once it was located and in stock they gave me a delivery date and kept to it.
No complaints on any level of system, product or service.
Walter Anderson

I would definitely recommend MyTub to friends and family. They had the best prices and best customer service. Christine was a super star. She contacted me to make sure my order was correct. She also sent me e-mail to let me know when I would expect my delivery. 55 stars.

When the part I ordered went astray in the mail a replacement was sent out quickly and with no quibble. I think this a top class service and will buy again from MyTub.

parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.

Thank you for your quick response.
Look forward to doing business going forward !

Goods arrived promptly and in good condition. One item was out of stock at manufacturers but they kept me informed of progress.