Customer FeedBack

Good service

Very good service. Had the part I wanted despite originals being out of production.
Very helpful telephone staff. John Robson

Prompt service online and with delivery since we needed this replacement asap. Many thanks.

Very good service, ordered a basinpedestal which was not suitable not totally my fault, but was collected and money repaid less restocking charge without too much fuss.

Excellent value and great customer service. Thank you

The item that i ordered was not in stock but had a telephone conversation and with a person who was very helpful and i managed to sort my order out and rrceived it in good time.

service, advice and guidance excellent thanks - prompt delivery too

Excellent timely service

Very good delivery service thankyou

Many thanks, quick service and at a great price

Smooth order, good commuication and updates on progress of order, quick delivery, thanks very much

Excellent service and price. Would definitely use again. Thank you

Received packaging ,quality excellent, exactly what I was needing it for,excellent company to deal with

Great Service from a Great Company. Communication, products and service are faultless. Highly recommend this Company.
Andy
Andy Yates Fitting Services

Order placed for Aqua Lisa bath filler and delivered in 5 working days. Very efficient and based on my experience extremely reliable would not hesitate to use them again. Good website easy to navigate to find what you want. Most competitively priced looked at several suppliers best I found.

Goods received very promptly. Contact by telephone was efficient and helpful. Only problem was trying to pay with credit card, only resolved by BACS payment. These comments apply to previous order last week too. Thank you.

good service, friendly staff

Very good service. Seamless from order to delivery. Thanks, MyTub.

Hi, I would just like to say the help and service I received processing my order was fantastic,so very efficient and polite.Thank you very much.

Extremely happy to have found this company the materials turned up on time and Steve was extremely helpful on the office with assisting us with the order
Will definitely use this company again

We duly received a package with good condition.
Thanks.

friendly service people
good products

Ordered on Tuesday, arrived on Thursday morning. Very pleased with prompt delivery.

I didn’t get my parcel when told it would arrive but when I notified it was soon sorted by Christine
Many thanks

We ordered a product from MyTub which was acknowledged immediately. Later the same day we had a message saying it had been dispatched via TNT. When after 4 or 5 days the parcel hadnt arrived. I contacted MyTub, who immediately acknowledged receipt of my email, then later that day replied that TNT had lost the item and they were dispatching another parcel that day. This arrived on the day they had promised. Their service was excellent and I would have no hesitation in using them again, or recommending this company.

Initial queries answered promptly. Order received next day. Thank you.

Excellent service and price

Excellent service by staff to solve a payment problem. Product delivered fast and on time. Good communication about delivery time. Will definitely use again.

Order received on time. Customer service very good and kept me informed of the progress of my order. Would definitely use again.

Excellent service and delivery. Would definitely use again.

Good fast delivery of quality parts.

Nice service and good company to deal with

Thank you kindly for your service. Although the items took a lot longer to arrive than expected, the service updates from Christine were excellent. I will recommend you to other businesses. Christine was very helpful and courteous on the telephone and I appreciate the service from her. Thank you

Good customer support , fast delivery , Satisfied .

*****

The heating controller was a direct slip-in replacement for the old version I had been enjoying over very many years, and is working well. The only problem with the old one was that the control button for the CH function was becoming very intermittent.

Excellent service and communication. Product as described and arrived swiftly. 5 * service would throughly recommend!

Excellent service. Even sourced an obsolete product for me. The communications from Christine have been excellent - I would highly recommend.

OMG the service received from mytub has been amazing. Having ordered the incorrect item Laurie was so helpful in chasing the supplier, copying me in on the regular chaser emails. There are not many companies that provide this level of service today. They did not give up until I had the correct loo seat and fittings. Thank you so much. I cannot recommend highly enough.

Very prompt replies. Good service. Slow despatch explained by company. However I felt the price for postage was exorbitant and would not shop again for this reason.

Ordering was quick and easy, delivery was delayed due to product not being in stock but did not have to wait too long. However it would have been helpful to be given an approximate time for delivery. Christine was very helpful and prompt with reply to give me a time. Thankyou.

The service was excelent, the goods arrived within 3 days.
the product was as shown and described on the web site
I would recoment mytub 100%

Package did arrive damaged but not sufficiently to be returned whole service was very good and hopefully the product is going to be good I already have one installed in my house and I’m very happy with it so thumbs up for your business

Fast efficient service. I was kept well informed with quick delivery.

A competitive price and good service. I experienced a delay in delivery as, apparently, the goods werent in stock when I placed the order.

Good quick delivery
Email enquiries responded to quite quickly too!

MyTub was very helpful with my order, after the replacement item I needed turned out to be discontinued. Christine was helpful in liaising with the manufacturer to identify a suitable alternative that would work in my bathroom without drilling more holes in the tiles. She also arranged for the delivery to be delayed by two weeks until I got back from holiday. Fantastic service!

Excellent service and communication throughout the process of the order

Great service. You helped me get the right product, answered my questions and delivered the goods on time.

Feedback - great buying experience. No issues with purchasing, great price, quick delivery. I would highly recommend and will be using again. Thanks

Good customer service, package arrived on time nice and quick with good communication Product as described thank you