I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer.
...ken golding
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I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!
The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.
They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.
I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised
...Martin Scott
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first class service thank you
...Brighton Hove
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Radiants arrived promptly and in good order. Now successfully in use. Very pleased.
...Graham Currie
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Great communication and follow-up over an obsolete part. A company to trust. Many thanks.
...James Longwell
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no problems. goods delivered promptly.
...paul farrington
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The order was delivered in time and in good condition.
Thanks,
Miriam.
...Miriam Leonard
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Excellent service, saved us a lot of money!!
Thank you
...Mrs H Petcher
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again.
...Sonia Weston
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I was impressed with the service offerred.
...Mallinath Chakraborty
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£
£165.61 
