We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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Great product, delivered when said and great communication, thank you.
...Karl Webb
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Very good service as always
...Mr.K. Goodland
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Received exactly that which was ordered, pity about the long delivery.
...Tom Murray
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Washers received yesterday. Many thanks.
...Sharon Forbes
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Friendly and helpful staff. Parcel arrived on time as promised IPP
...Philip Hembrow
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Good price c.f. competitors, and very prompt next day delivery
...Nicholas James Marston
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We were happy with the purchasing process, it was only the delay in receiving a delivery date that caused us a problem as we had a building project on and there was a chance that we needed to reschedule other tradesman. As it happened the goods arrived on the date that they were eventually promised for.
...Allen Matthews - Glenammer Eng Ltd
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Fantastic price, fantastic Web site, continuous communication on status of order and fast delivery. Would highly recommend this company.
...Gary Towers
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I recently had a domestic emergency with a broken diverter valve in our en-suite Aqualisa shower. Having done an internet trawl, MyTub seemed to be the only supplier with one in stock, when even Aqualisa the manufacturer had none. Your sales team gave me great advice over the phone and I ordered what I believe was the last one left across the whole supply chain! I paid the extra for next day delivery and hey presto, it arrived as promised yesterday. It was exactly what was required and my plumber fitted it this morning. Job done ....... what else can I say!!! Thank you .... outstanding service ....... Happy Christmas !!!
...Richard Lewis
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£
£2538.45 
