On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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I thought the service was excellent and had no problems, would definitely use you again and recommend.
Thank you
...John Watson
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Excellent communication, part fitted shower now up and running.
Cheers
...Dennis McEvoy
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excellent delivery time, very well packed and great communication, thankyou.
...Peter Towlson
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Good reliable service and products would recommend.
...lesley
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received ok in the end slower than expected but not to much of a problem for me
thanks for keeping me informed though
...alan collins
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The van driver couldnt find our house, so the item ordered was left in Chesterton - a ten mile round trip away. Anyway, we got the item eventually, so problem solved, and were very happy with the goods!
NH
...Neil Harper
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Customer service WAY beyond what anyone could expect. Many thanks.
...Brian Smeed
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Great product! Had a minor issue with delivery as the product was out of stock but te customer service team were in contact very quickly over the websites service. Highly recommend.
...Magid El-Amin
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Order received on time. Customer service very good and kept me informed of the progress of my order. Would definitely use again.
...Linda Baynes
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£
£592.12 
