Thanks for that - excellent service from your lot - Ill be back ! ...Graham D
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I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant! ...David Smailes
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Excellent service. Initially quoted as 7-10 day delivery, item delivered within3 days. ...Robin Cooper - Morgan Cooper Limited
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Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80. ...Martin Nickless
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Thanks very much for the fast delivery of the wc pan for our sailing club. Excellent like for like replacement and great price. ...Stephen Hinton-Smith
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Thank you for your service. Unfortunately I misunderstood the web page and placed the order for what I assumed was a concealed cistern complete with lever, when it was for the lever only. I now wish to return same. The delay since receiving the item is due to me being abroad for the last week. The box has remained unopened.
I look forward to your reply.
Ken Smith ...Ken Smith
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2 out of the 16 items where damaged, 2 replacements arived on site within 2 days ...L Turnbull
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Good service, prompt delivery, great price. Website easy to use. Recommend. ...A H Crawford
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The tap arrived quickly. I cant comment on the tap because the plumber hasnt been yet! ...Angela Draper
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There was a little glitch with regard to the delivery period which changed after the order was placed but Christine resolved the problem and kept me informed. Quite happy to order again. ...H.W.Wilson Ltd.
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