Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
...Tracy Reinmiller
|
Fantastic site, excellent prices and selection. Had a slight issue with delivering the items but was quickly resolved by the MyTub team
...Jayesh Mistry
|
very pleased with the service provided by MyTub, delivery communication was excellent and item delivered on time.
...Mavji Bhulia
|
Wow ordered this on Wednesday morning and it arrived that afternoon. Very impressed with the service. Website easy to use as was ordering. Item arrived all packaged intact and unopened part for an old boiler will be recommending and using this site again. Well done on a A1 service. Thank you.
...Tracey Dineen
|
Got part but feel delivery cost was excessive it was near as much as the product.
You need a simple postal mail option for small items.
...Damian Adams
|
Order has been received. Everything fine. Thank you. Colin Hadley.
...Colin Hadley
|
Came on time and at a competitive price.
...Stuart Nardone
|
Laurie was very helpful, Toilet seat was delivered to rear door as requested as I wasn't in. Altogether the service was excellent. I will certainly use your website first if I ever need more items.
...Joan Domin
|
Helpful people at mytub but good service was ruined by poor delivery service - took weeks to get all the items delivered!
...Duncan Alexander
|
I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
...Sol Goodall
|
£
£36.78 
