Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...Lee Bedford
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Brilliant website. Wish they were all like this
...James Thorogood
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Order arived a day earlier than promissed. Many thanks.
...Moors Electrical
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Excellent, efficient will definite use again
Thanks
...Stephen meakins
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Excellent customer service
...samantha hastings
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Very helpful, would not hesitate to use this company again.
Thank you.
...Andrew Thorpe
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Could not find item anywhere else on web - lifesaver! - Super service, will be back!!!
...Aine McGuckian
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Items arrived to time and as described
...P J Plumbing
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very goodservice, and client very pleased with the boiler. thanks she now has a nice warm house again.
...june chalmers
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£
£285.85 
