excellent service ...John Lamb - Llewellyns
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Excellent service with relevant updates about the order progress. The Grohe Flush Push button Mark 2 version arrived on time and now that it is fitted works better than the original and the price was right too! Well done MyTub. ...Paul Harrop
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Although the product I ordered online seemed to be quite elusive when posted to me, I was kept fully informed about the delays and revised dates.
From my point of view the delays were not a problem and I would certainly use mytub again in the future. ...Peter Barnes
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Order received as advised, on time - staff very helpful - site easy to navigate. Many thanks for an excellent and good value service. ...Gavin KingSmith
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Thanks for informing me about delivery date. Arrived on the day advised. Pleased with service. ...Mr Gregor W. Jack
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I am highly delighted with the service you provide ...LYLE HANDYSIDE
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Great, prompt service. ...Tracie Lewis
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Absolutely fantastic service. ...Paul Wilson
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Top customer service. ...David Gillanders
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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