the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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Very prompt and efficient.Fire now operational again. Part no. on the paperwork would have been useful for future reference. Thank you.
A.Chamberlain 17122015
...Alan Chamberlain
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thank you for your service
b.r
laurence zehut ...LAURENCE ZEHUT - Z.MAMAN LTD
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The order arrived satisfactorily, thank you. However the length of time between order despatch arrival was very long and I am unlikely to use MyTub again for that reason. ...Dianna Karani
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Although delivery took over a month, this was a part for a piece of equipment nearly 20 years old and myTub were one of the few places I found who could supply it, we were kept updated on the delivery schedule and your staff were very helpful when I chased the order. I would use myTub again. ...Businessclean Cambridge Ltd.
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Very slow and your updates were a waste of time as they contained no tangable information.
We waited and waited and all we were told was an estimated delivery date andor that our order was overdue. This went on for weeks.
Not very good, doubt Id use you again.
Regards, D. Brotherton
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Dear Mr Brotherton
Whilst awaiting obscure none stocked parts so obscure I don't believe another company is selling online we like to keep you informed that we are chasing the manufacture for delivery as they can take some time to come in. Sorry for any inconvenience.
Regards
MyTub ...LOGIC MANUFACTURING LTD
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Parts arrived quickly and well packaged, fitted in minutes great service. ...Smithfield Murray Ltd
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Very quick delivery. Good communication excellent service.
It is good to know that there are places that sell good quality parts and not rip you off.
Thank you for your top service. ...chris samwell
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Excellent service with the staff and the delivery. Would definately use again ...Deborah Ferguson
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You always give us a very good service update info. by email or phone ...Green Resource Engineering Ltd
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