Many thanks for what seemed to be an obscure gutter item. I spent ages looking on the internet. Then I discovered MyTub. The item I was looking for was clearly itemised on the website & was supplied with excellent delivery.
My message. Dont waste time on the others, go straight to MyTub.
Thank you. ...Laurence Parsons
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it. ...mohamed carmally
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Service excellent, wwas kept informed of progress. Product delivered at time stated. Product delivered undamaged. Useful feature on web site: estimated delivery date and it was correctly estimated. ...Peter Hughes
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Excellent service, helpful with good communication. ...Aled Phillips
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Great service from start to finish. Easy to order on line, good communication throughout and speedy delivery . Thanks. ...Darren Plowman-Read
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Quick and efficient service ...William Francis
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A good experience thanks, a speedy delivery at a good price. I was suprised that the item was delivered by Plumb Centre, but if that is the way your network works, then thats fine.
...Michael Ford
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Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service. ...Neil jaques
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Great service from Steve who went above and beyond! Very much appreciated. Will definitely use again. ...Paul OBoyle - Q3
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