On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Fast, affordable! Much, much better then corresponding italian competitors!
Has been a plesure be your customer
...Mauro Squaiella
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received fine thanks, great service
...A Porter
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Very fast delivery, All parts delivered as per order.
Thanks for your help
...Paul Stephenson
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Our boiler arrived on time, thank you for your help regarding installation!
...clive hamer
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Good product.
Good communication from the sales team.
...GJ Brown
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excellent service - couldnt fault it
...cosmo leisure
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Once again Fantastic service on a hard to find item.
Thank you very much!
...Tom Hawthorne
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Excellent, fast and efficient service.
Thanks
...Peter Woods
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Excellent service - communications very good
...Richard Pinker - Mr
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£
£83.44 
