Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.
...Peter Morris
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Although I find the service you provide in responding to, and following up on, orders to be very good, your website is most confusing. There is far too much peripheral clutter, but where precise detail matters, as in giving sufficient detail of individual items available (the different types of P trap lavatory, for example), there is only the vaguest information. Thus I ended up ordering the wrong type of lavatory for my existing system. My plumber will work his way round this, but all the same I feel let down.
...Trevor Peach
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Dear Sir, Free Delivery etc - I think you should indicate on your website what sort of delivery timescale one should expect - when I placed an order with you last night I certainly didnt expect to be told this morning that delivery would be 7 November 2011 ie more than 2 weeks to wait Yours faithfully David Fallon
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Dear Mr Fallon
It is very unfortunate that some manufactures do not keep stocks of all there goods and lead times are long, this is something we have put to them on many occasions. Thank fully these are rare occurrences.
Regards
MyTub
...Mr David John Fallon
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The items were delivered quickly and were well packaged. The delivery driver was very polite and I would definitely order again from mytub. Many thanks.
...Mrs Joanna Littlejohns
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I was happy with the service. The mirror was well packed and arrived safely. The only quibble might be the delivery period. It took some time from order to receipt. Having said that, it did arrive on the day you said it would so it's a minor complaint
...Derek Cairns
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Fantastic service . Very pleased with the customer service . Thank you so much for all your help !
...Annie Meadows
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Youv'e dealt with me very politely and efficiently, just a pity we couldn't do business.
Cheers
...Ken McGregor
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Many thanks for giving this order a push after my earlier email! It was delivered safe and sound this morning. A good service!
Regards,
John Saliot
...John Saliot
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hi, thanks for a good all round parts, service, and delivery. All good. cheers, James
...james wolstencroft - j wolstensroft
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great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you
...steve fiddes - rexel
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£
£1084.44 
