Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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sophie your sales advisor could not have been more helpful and is a credit to your company. many thanks.
...moira
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Everything good but the bag was a rather big for the contents.
...Paul Drakes
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Excellent service and received my parts in record time. Thanks.
...Robert Shaw Bruce
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Great service. You helped me get the right product, answered my questions and delivered the goods on time.
...Doug Farmer
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Very good service. No complaints whatsoever. Item delivered in perfect condition very quickly as notified. Thanks.
...GaryJones
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Excellent, quick service.
...Keith Montague
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Received with thanks
...Michael Burwin
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts.
...Sam Plumbe
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I would have liked the part quicker but in all very good. Kept me informed all the way
...Martin Burke
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£
£747.53 
