My order was fulfilled by Plumb Centre, Reading who not only failed to turn up on the agreed morning, but also sent the wrong sink their picking error - the paperwork sent to them was correct.
However, Jeannette sorted it all out for me and managed the situiation through to a satisfactory conclusion.
Well Done !
As such, I would have no problem ordering from MyTub again.
...M N Porter
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Thanks to you all for supplying the item that Robinson Willey told me was unobtainable, promptly. This will enable me to safely use my obsolete gas fire for many more years to come. Thanks again for promptly replacing the first item which was supplied damaged. Please can i suggest that as the item needed to be inspected for suitability, damage, and collected from your local supplier, by myself, due to its fragile nature, that it is supplied in packaging that can be easily opened and resecured to facilitate this. After inspection, the salesman was unable to repackage the item in its original box, and had to provide a different cardboard box.
...ALAN RUSH
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I found your customer services very good and received my product without any problems at a good price, but only as I picked it up myself. Will definately use your company again, thank you
...Craig Myers
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Efficient service. When I called with a query regarding delivery I was provided with very helpful information by a pleasant member of staff.
...fiona atkinson
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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Brilliant service . Beyond my expectations.
Thanks
...paul davey
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Very good, could not ask for a beter servive. Thanks!
...Tom Gourley
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I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
Most impressed!!!
...mike Clark
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Item arrived on date advise. Very happy with service. Thank you!
...Chris Tabori
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Thank you very much for an pleasant easy transaction, i was kept informed of the process all the time. would use again and recommend
...The Old Bungalow Guest house
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£
£86.58 
