Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti
...Andrew Thompson
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou
...Robin
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Kept informed of when deliveries would take place and of any delays. Very good service and would use again.
...Maureen Rooney
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Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!
...Richard Stevens
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Easy website to use. Item took six days to arrive, but well packaged and far cheaper than if bought locally by myself. Communication on the progress of the order and delivery including the you should have it by now email was excellent. Will use again the next time the boiler needs a spare part.
...Andew smith
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After spending days trying to find part
Obsolete
Rang up after finding it on your site paid for it and all delivered fast.
Customer service great.ðŸ˜ðŸ˜ðŸ˜
...Dale Rathbone
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Excellent service form MyTub. Email communication very good, delivered the goods to the door of our house very quickly - even faster than stated in the emails. Radiators delivered were in good condition, and the correct parts. Price was better than competitors, will use MyTub again.
...Alan Walton
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Fine service, delivery as expected , in Denmark.Thanks.
...Poul Joergensen
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I was extremely pleased with your service. I collected my order and it was waiting for me as arranged. Thank you very much.
...Mrs S.W.Allan
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They where unable to immediately supply my product, but I was informed of the delay and kept up todate.
No problems, I would use them again.
...windridge Coatings
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£
£17.69 
