Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
|
Good communication and very quick delivery. Will definitely order again.
...Chris Shepherd
|
First time we have dealt with you ,very efficiant and polite,goods arrived on time excellant
...Stewart Plastics
|
Prompt delivery
...Barbara Haydon
|
Happy with delivery of new Toilet Seat, provided with regular update on delivery which arrived on date as advised. Felt that delivery could have been a little swifter however as had paid for item in good time but took a while for delivery, regular updates however were reassuring. Will use again.
...Richard Bannister
|
So far excellent - going to collect coals from Plumbs just hoping can find the place!
...Mrs A Cam
|
Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
...Paul Kohn
|
The parts were delivered when promised, all communication prior to delivery was helpful in managing my expectations.
Parts appear to be correct, though not yet fitted.
Would recommend MyTub to others.
Regards,
David
...D A Grace
|
My order arrived on Tuesday 20th as promised and is working perfectly.
Thank you for the great service.
...Philip Hide
|
Order now completed satisfactorily. Thank you for your service.
...REBowyer
|
£
£118.45 
