the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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Great Support.
Only wish I hadnt needed it.
...A Randall
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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
...Emma Sproat
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It's a good no-nonsense steel bath - we have two of them now. Your service was excellent and the delivery man very helpful - he even gave me time to check the bath for damage before he left. Thanks.
...Rob Ellis
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excellent service
...mr j reed homerton hospital
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Excellent service and communications. Provided Peglars items which most other merchants do not stock.
...Martin Weselby
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my-tub were great again but the part took some fettling to fit
did in the end though-all good :
...j leroy
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Excellent service from ordering to delivery. Cant comment on product yet, as not fitted, but looks fine.
...BRIDGET GRAVES
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Many thanks to Christine for help with ordering the parts I required....Items arrived as promised on the updated delivery day...many thanks and regards to the team
...Steven Morrison
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Order arrived within stated time - Good service!
...Dave Sanders - Dartington Crystal Torrington Ltd
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£
£150.10 
