I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
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Excellent! Very impressed. Very happy.
...Robert Wakefield
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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
...Emma Sproat
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Easy to use website, good value for money and a prompt delivery service.
...Aston University
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Good service,would be happy to purchase from My Tub again
...J.D.Gillam
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Got part but feel delivery cost was excessive it was near as much as the product.
You need a simple postal mail option for small items.
...Damian Adams
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order recieved. good service.
...Alan Ringer - Ernest Doe And Sons Ltd
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Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A
...Martyne Mullar
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Excellent service as usual - order delivered promptly, on specified date and by very helpful driver.
...Ms S E Ellis
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Part arrived on time 1st thing monday morning from you ! Awaiting fitting !
Excellent service and competitively priced !
...ALAN LERRY
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£
£47.75 
