All went like clockwork, the product was exactly what I ordered and the communication throughout the order process was excellent. Very efficient and would certainly recommend. ...Bob Annable
|
Thanks its now arrived. Please thank deborah for chasing it down before the weekend. ...Geraldine Smith
|
I was really pleased that MyTub was able to supply a Mira Tile Upstand Kit at such a good price £19.92 as opposed to the £28.70 RRP. However, I was most unhappy about having to pay the relatively high £12.50 VAT delivery charge. Jeanette at Mytub, though, told me that I could avoid paying for delivery by collecting the item from my local Plumbcenter store. This was no bother as it was only about 1.5 miles from my home.
Not wishing to pay the £12.50 VAT delivery charge, I might well have purchased the item from another internet store had Jeanette not mentioned Mytubs collection arrangement with Plumbcenter. Perhaps Mytub should publicise this arrangement more on their website.
Overall, Mytub provides an excellent and very helpful service.
...Dr Michael Devine
|
Thanks very much for the fast and efficient way you dealt with my order. I will definitely use you in the future. ...Paul Burrows
|
i was looking for a panel to fit my poise spa bath and was having real problems but this one is perfect, easy to fit, looks good, at a good price and with free delivery within 3 days. ...Mark Turner
|
Excellent service from initial enquiry to delivery and prcice could not be matched elsewhere. Would definately use again and recommend. ...David Meredith
|
Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance. ...Jo Martin
|
Delivered a day early, cheapest price on the internet. ...Nicholas Jones
|
Was disappointed as did not realise when ordered that glass door for oven would take 15 days, and was not told that would have to drive to a parts centre (14 mile round trip) to collect it. The staff were polite and answered email promptly, however gave name of the retail park where to go for collection but not the name of the Parts Company. Fortunately I had asked in a previous email for the telephone number, so was able to ring the number and ask them who they were and where to go in the retail park. The item is what was ordered and cheaper than elsewhere, so would order again from MuTub, but would want to know how long is the wait before ordering, especially for an urgently needed part.
Thank you ...Mrs Catherine Dobson
|
SIRMADAM
THANK YOU FOR THE EMAIL. MY ORDER ARRIVED ACCORDING TO THE TIME AND DATE. EXCELLENT SERVICE. ...pravin kalaiya
|