On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Order collected from local centre. Fast, efficient and excellent customer services.
...SUE MILLBANK
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Thank you for exceptional service, part arrived practically before i ordered it.
Thank you Jeanette and other members of staff for your help.
...Ivor Thomas
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Slower delivery than competitOrd but more attractive price
...Paul McFadyen
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Yes I have received all my order. I would like to complement you on your speedy service and excellent communications.
...Paul Tasker
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Just what I was looking for and a quick delivery.
...Norman Scott
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Great service, regular updates nice to keep me informed, will use again if i need parts for anything else.
...Andrew Georgiou
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Thanks for keeping in touch on the delivery of this order.
...Pieter Knook
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Brilliant service. Fully informed of order status - fantastic. Service. Thanks
...Stephen gates
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Bath tub was a delayed item, but you kept me informed & it did arrive when you said. Would recommend the company & use again if I needed to.
...Mrs Jane Greenhalgh
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£
£48.84 
