Hi,
Part of my order was missing but staff at MT and at my local supplier could not be more helpful. Well done My Tub, customer service gets a 10 from me ...Martin Frain
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A very fast and efficient service.would have no hesitation to use again. ...michael crow
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Very pleased with order and processing. Customer services very helpful and answered calls and emails promptly. However, the courier service was appalling - not the fault of MyTub. They could not find my house and did not even call me to ask for directions. Consequently, package was returned to sender, causing a weeks delay before I eventually received it. ...mohamed carmally
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Will never use you again i need those parts
To complete a job rhis week ended up with them Friday afternoon at 17.00
...Richard Oakes
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excellent service thankyou ...ANNE CROWNSHAW
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Excellent value - no hassle ordering. ...M R Rutter
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Brilliant website. Wish they were all like this ...James Thorogood
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Thanks to the tenacious efforts of Brenda and Christine you have been able to locate and supply a vital, but rare component for my very old boiler. Without this part the boiler would probably needed to be replaced. I was constantly informed as to progress, always in an efficient and courteous manner. These two ladies are a credit to your business and are the foundation open which successful businesses are built.
Very sincere thanks to all concerned for your efforts
R.B.Waddleton ...Roy Waddleton
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Excellent seller, no problems with sale or delivery,would recommend them ...James Minty
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou ...Robin
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