Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio ...David Pawson
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Order arrived within stated time - Good service! ...Dave Sanders - Dartington Crystal Torrington Ltd
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Awesome & first class customer service special thanks to Christine and Deborah, absolutely polite and helpful, lightning fast shipment plus accurate updates on every step from having placed the order until delivery. Company and staff - highly recommended! ...Reinhard Schmidt
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Product, price and feedback to customer were excellent but delivery contractor was unreliable. Delivery was eventually two days later than originally promised. ...Malcolm Hearn
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I didn’t get my parcel when told it would arrive but when I notified it was soon sorted by Christine
Many thanks ...Richard Gough
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Got the part I wanted straight away very happy will use them again thanks. ...Stewart
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Item delivered in good condition on the day that was forecast ...John A McBean
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My order for the "difficult to source" AirCon filter spares that I needed was exactly what I wanted. It was delivered before the date advised by MyTub.
I searched the internet for the part number and found nowhere in the UK offering this part at the price offered by MyTub. ...James Evans
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excellent service would highly recommend using this company ...Jennette Bradbury
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Great service, fast delivery! ...Geoff Speller
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