Second time I have used mytub and once again got good service, item arrived quickly. Will use again. ...Martin Way
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A little confusion between myself and sales team.
However, I still received the order some days later.
Saved me looking elsewhere.
Thanks. ...Devbai Ruda - Eurocontractor Ltd
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Was very impressed by your efficient service and for all help in trying to track Dimplex spare part. Thank you to all staff involved. Elizabeth Burden ...Elizabeth Burden
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I AM VERY PLEASED WITH MY ORDER AND WOULD USE YOU AGAIN ...Joyce Farrington
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Web ordering is quick and simple. Useful followup emails tracking order delivery. Excellent. ...AlixPartners Ltd
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Excellent service and good communications! Managed to get me a sink unit which was no longer readily available, direct from supplier. Delivered ahead of schedule. First class! ...Robert Holland
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Extremely pleased with the product which is good quality and just right for our needs in the bathroom. My Tub were very good at keeping us updated with when the product was being delivered just a pity there was a bit of a wait for it to be supplied. When it did come it was via a Plumb Store, Epsom lorry which is local to us!! despite ordering from MyTub in Tyne & Wear!!!! ...Mrs. Jennifer Naylor
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Impressive communication and excellent rapid service.
Would have liked to easily obtain images for a number of items especially baths. Difficult to select without images and more detailed specifications in some sections. ...Graham Brackpool
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Good service keen price ...MDLamb
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio ...David Pawson
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