Hi there.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
Wou
...Clarry Marriott
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The toilet seat was of top quality and delivered promptly. I shall deal with you again !
...Prof Maurice Shutler
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Arrived very promptly, when it was installed it worked first time
What more could I ask, Prompt Service and a quality component
...Charles W Marshall
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Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you
...Paul Hickling
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Very good service. No complaints whatsoever. Item delivered in perfect condition very quickly as notified. Thanks.
...GaryJones
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I searched everywhere for 4 replacement radiants for our gas fire of many years. I eventually found your site with the result they were delivered on time, very well packed and brand new radiants to boot.
Christine kept me informed of progress which helped enormously.
Thank you so very much indeed.
...Mike Diamond
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many thanks for a super service, Happy Christmas and busy new year.
Kind Regards
Colin Mote
...colin mote
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my TUB service was easy , fast , and I was always kept up to date . Excellent .
Thanks
John McDougall
...John McDougall - Safehinge
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You were very charming & helpful & the part arrived efficiently the next day by UPS. I thought the part was the wrong one as it did not fit as expected & think I left a panicky message on your answerphone, but we have made it fit & all is OK and I Have hot water again so many thanks.
...susan henshall
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Hi Christine and jeanette thank you for your speedy attention and resolution to this matter. excellent service
Thank you very much
...Alex Morton
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£
£1033.98 
