Requested delivery time for possible order - advised 10-15 days - agreed and ordered online - then to be told delivery not til Oct 08 - I would have appreciated being told this in the beginning as this is what I was trying to find out. However - when I phoned to cancel & request refund - this was done without any problems & email sent straight away confirming refund done - Thank you
...Janet Kulpa
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Easy to use website, good prices, swift delivery. Would happily use again.
...Paul Day
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Just what I wanted. Good product. Good price. Thanks
...Michael Everard
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Received replacement gas fire coals on day expected. First class service. Thank you.
...Ann Vickery
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Great service with no problems. Delivered sooner than expected.
...Martin Sawyer
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A company that looks after its customers and does everything possible to complete their order . First Class
...I.E.Ralph
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On time, on budget and to specification, what more can I say. Perfect
...Paul Curran
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Great communications and service from all concerned. Easy to navigate through the website to find the parts needed.
...David Parker
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Great service and keen price. delivery on time.
...brian mcnally - ulster university
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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
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£
£769.21 
