Item arrived prompty: I was informed of my delivery two days in advance and even had a phone call when the driver arrived- great customer service. ...Dharmesh Bhatt
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Ordered my toilet cistern lid through my tub as they had by good reviews. Even though it took a couple of weeks to arrive due to out of stock their customer service was excellent and my order status was well informed so I know when it will be ordered. I was even able to change my order date! Would recommend to use them. ...Mrs Chapman
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The on line ordering system was excellant and completed without any problem. Confirmation of the order and shipping details received via email again excellant.
Goods all received as specified on the advised delivery date.
So all round the service was excellant.
The only criticisim I have is the the inlet valve supplied with the particular cistern I purchased will not fit if you use the right side handed flush if the inlet is on the right as well. I am now left with a part that is of no use to me. ...RAE HALDENBY
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I was worried that I would not be able to obtain a replacement for my broken basin as it was obsolete. I was grateful that My Tub was able to locate one and it was delivered bang on time, Thank you My Tub! ...Terry Morrissey
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A minor hiccup was very speedily and professionally dealt with. The items were entirely satisfactory and delivered within 48 hours of ordering.
I would highly recommend MyTub to anyone. ...Walter Lamb
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Good price, good service - delivery on time and good communication. ...Pauleen Blampied
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Prompt and efficient service. Goods exactly as described.
...Patrick Squire
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Very good service- the shipping cost went up because of the end supplier. The gentleman at Mytub was so apologetic and was more upset than me about the increase! He is an asset to your business. The shipping was also very good and arrived as forecast. ...Michael Ascherl
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Thanks for your promp service the package was well protected. ...Robert Joseph Wilson
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou ...Robin
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