Good communications, keft informed of order status. Delivered on time.
Thanks ...David Gunn - Truma UK
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Very competitive price. Excellent e-mail communications. Delivered as promised. Recommended. ...C J HARKER
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Very pleased with service and product, thank you ...alexandra richardson
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Fast and efficient service - helpful carrier dropped off next door as instructions and good value ...Steven
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Excellent service. Will recommend you to family and friends. Thank you. ...Karen Harkis
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Excellent service received, prompt communication throughout order process, would recommend and use again. ...Mr K J Higgs
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You had the 29 year old Thermostat x 3 that I needed for my old radiators. The price was fine. After a bad start with TNT delivering very inflexible and failed to deliver as requested, an alternative company to deliver was then slotted in very quickly and delivered with no issues. Product fitted no problems and works a treat. Email function on website very useful. I will use MyTub again for sure!! ...Mike Aiken
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Very helpful to urgently find and deliver a part. ...Michael Boden
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There was no photo of the item I was looking to purchase, and within 10 mins the customer service team had uploaded a photo - really helpful and quick delivery turnaround. ...Jenna Jones - Photonic Measurements
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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