On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Correct part arrived on the day promised, so I am very happy with the service and would use it again if necessary.
...Roger Mills
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order received at 0815 Friday 220113 thank you
...mr peter cappellini
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Thank you, yes I received the order in perfect condition, I want to thank you for the service and communication during the preparation of the shipment
THANKS !
René
Service 5 étoiles!!!!!
...Rene Gelinas
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Great price and helpful communication after order placed. Although there was a slight delay due to stock problems the item has now been received well in advance of the original estimate. Very happy with the product and the service received.
...John Hughes
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excellent service and good price
...brian wakefield
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thank you for a speedy and efficient service, My filters are working perfectly
...Julie Partridge
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Very good service. The part i wanted was no longer available. i was soon given
the correct replacement. Everybody was very helpful.
...Harry Bichard
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Excellent service fast delivery and sorted my problem Out very quickly and dispatched again
...Richard Pape
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Another hassle free purchase. Thank you.
...Jennifer Adams
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£
£1760.61 
