Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time. ...Raymond TOPIN
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Great service ...border cookers
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Very good company keeping me updated although delivery took longer than expected I have now received my order. ...Mrs Marian Simmonds
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Appaling service . It took 18 days to deliver this item and that was after three phone calls by me asking you when the item would arrive. Victoriaplumb deliver the next day. You need to sharpen up or go under.
t pm cairns
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Dear t pm cairns
Very sorry for the delay with your order, however this item is obsolete and Ideal Standard have a two week delivery for thier obsolete items as standard, please feel free to contact them direct for confirmation.
Thank you for your advice re VictoriaPlumb, we are in a totally different market place to them. VictoriaPlumb sell cheep unbranded rubbish (in our opinion) imported in bulk from China, stocked high with massive profit margins slapped ...t pm cairns
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The staff were very helpful and let me know exactly what was happening with my order. It would help to let people know that the estimated delivery is an at worse estimate
Thanks
Guy ...GUy Barker
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Right part delivered promptly. good service ...Andy Hayter
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Very prompt service, and correct part received. Many Thanks
...Martin Hutchings
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Many thanks for all your help in obtaining the items requested
We are most impressed with the service that you provide and would not hesitate to use your company again ...Fenwick Ltd
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Would highly recommend this company. Ordered a replacement pedestal for my sink which arrived in just a few days. Helpful staff ...Karen Cohen
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Part arrived OK, Thanks ...P Brereton
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