We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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the service was fine.
...Steve Pullan
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Pleased to receive the Wavin Actuator. The heating was installed about 2.5 years ago, and we have lived here 6 months. It had never worked properly due to being installed wrongly. It is now OK. Wavin sent me a circuit diagram, so I could diagnose the fault.
Thank you for your help.
...D. Muir
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I was very happy with the service and the girls on the phone were very helpful and polite, many Thanks. Tracey Mahaffey
...Tracey Mahaffey
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Very prompt service. The only thing there was not an invoice in the box.
...Elizabeth Logan
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Everything ok thanks.
...David Buttimore
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Excellent service.
Prompt, efficient delivery as scheduled.
Thankyou
...Colin Sidaway
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Hello Jeannette we have collected the door now and have it home for the workmen coming tommorrow. Two very relieved and happy customers here! I cant thank you enough for the level of service you provided from the moment the order was placed - we put ourselves under a lot of pressure by placing the order so late and in such difficult weather conditions and we count ourselves very fortunate indeed that we had someone like you on the other end dealing with our order. You could teach a lot of big high street businesses a thing or two about customer service and I look forward to placing more business with MyTub in the future. Have a very merry Xmas. John & Gail.
...John Bain
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The shopping experience was good from placing the order to the speed of the delivery.
I will definitely use your company again.
...Amanda
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Great service, parts arrived on time and they were correct, thank you.
...david jude - david jude
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£
£66163.34 
