Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned. ...Tracy Reinmiller
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Great service and superb on price, 5 days to deliver and delivered everything on time...would highly recommend. ...Shakib Latif
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Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80. ...Martin Nickless
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great service, quick delivery and informed at every stage of the order, will use you again. ...james pettitt
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GOOD SERVICE,MANAGED TO GET ME A DISCONTINUED PART FOR A 1994 GAS FIRE FRONT,WILL USE AGAIN.
THANK YOU ...G.GODFREY PLUMBING
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great service . got my order easily ...george mclafferty
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Item arrived , but toke a while to git here.
Thx ...Jonny Davis
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Good service good price and good timely delivery ...Jonathan Finnerty - Green Unit Limited
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Just what I was looking for and a quick delivery. ...Norman Scott
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Excellent service and communication. Ordered a regulator for Stoves oven which was obsolete, My Tub contacted Stoves for replacement part information. It was cheaper than original item. We searched around the net to find fitting instructions, so less than £25, much cheaper than the £900 we feared! Would highly recommend and definitely use again, thank you! ...J Nixon
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