We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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Very happy with the prompt service.
...JEREMY TONKIN - RWC
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I am very pleased with the service I received especially communication was quite personalised and very good and informative. Even though the items were not in stock I still received them promptly. Overall, very happy.
...William Delaney
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Thankyou for a very quick and reasonably priced service.
From a satisfied customer.
...Leslie Carter
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In time. In budget. Many thanks.
...Sergey Danilov
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Nice product, cracking price. Only slight complaint is that it took nearly a week to be given a delivery date. Would recommend though.
...David Townend
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great service ,kept informed about delivery would use again
...ALAN M KIRTLEY
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Easy to find and order parts arrived on time but info on status of order could be improved.
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Hello David
We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.
Regards
MyTub
...David Galbraith
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Thanks for the reply email, the part arrived Saturday at 17:00. Thank you.. Already fitted, spot on part.
...Martyn Probert
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Dealing with mytub was easy, I spotted the basin on the website, phoned through to check availability and placed the order. The basin arrived 2 days later no problems. Easy thank you mytub!
...Tristan Bentley
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£
£10.37 
