Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Thank You
Very good service and all is fine
Julia
...Julia Hughes
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Hi
Impressed by price and speed of processing order.
An image would have been useful as even though I got the product no from another web site with image am not 100% certain that this is the correct item due to the difference in prices.
Fingers crossed & thanks.
Julie
...julie wood
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Very good service, all arrived ok.
...Terry D
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Nice product, cracking price. Only slight complaint is that it took nearly a week to be given a delivery date. Would recommend though.
...David Townend
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Very quick and efficient service kept us well informed at every stage
...R J Malton
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Thank you for a very easy transaction. The item was received very quickly and was fitted on my shower in no time at all. Would definately use you again.
...NeilJobes
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Good value, excellent comms and fast dispatch, would gladly use this supplier again, many thanks, Keith
...Keith Sutherland
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my thanks to all staff who prossesed my order for the grundfoss pump and who kept me infomed of the problem of it no longer being available but locating a replacement suitable for the job and it arriving on the date specified
adrian jarvis rspb maintenance
...Adrian Jarvis at rspb
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When I couldnt find exactly what I wanted on the site, I contacted your staff by phone, who were extremely helpful and pleasant. They arranged for the parts I needed and put a special item on the site so that I could purchase what i needed.
excellent service - thank you
...Barry Robins
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£
£2325.57 
