Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
...David Pawson
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Excellent service, although delayed we were notified by email throughout the process.
...Judith Peachey
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Although delivery of the items ordered took longer than expected I was keep informed of progress throughout., and for this reason I would say I was satisfied with the service.
...Brian Farren
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Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better.
...Ben Cole
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Excellent service & fast delivery.Thank you.
...ADI JOITA
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Received replacement gas fire coals on day expected. First class service. Thank you.
...Ann Vickery
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Thank You
Very good service and all is fine
Julia
...Julia Hughes
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The customer service was excellent,even though I had to request exchanging the product.The staff I dealt with couldnt have been more helpful and pleasant.Special thanks to Christine who really put herself out to help me.
...elllen mccarthy
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arrived in a couple of days will deal with you in again and would recommend your company to others thanks.
...Mr RW Bain
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Quick sevice with reasonable prices.
...FlightSafety INt Uk Ltd
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£
£3657.20 
