Toilet seats were poor quality. Dont think they were genuine roca toilet seats as advertised.
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Hello
I have spoken with the delivering branch and these are indeed genuine Roca products.
You are very welcome to return them for a full refund.
I will be calling Roca today to give them your feedback and ask their comments.
Regards
MyTub
...Mick Malone
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Fantastic service, great comms. Would thoroughly recommend!! Wont hesitate to use again. Thanks!
...Paul Ravnbo-West
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Delivery fast thanks alot. Product tricky to install however, we managed and now have a complete toilet once again!! Thanks
...Anita Neill
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Fast deliver of the right parts Thanks
...The Pigsty
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I got my order wrong and rang you.
Laurie who answered the phone was very helpful, good mannered and dealt with the problem immediately. Excellent service
regards
...gerry duffey
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very good service. My order was dispatched speedily and delivered on time by a helpful courier. Product 1200 cotswold sliding shower door and frame is as described. Good quality at a good price especially with free delivery.
My only slight negative is that mytub do not stock a matching shower tray to fit the shower door so have had to look elsewhere and arrange a seperate delivery.
...James Bretherton
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Very impressive service - thank you. Kept updated on status of order and delivery was on the stated date. Goods packaged very well and all quality items. Many thanks and will definitely use you again.
...Emma D
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I AM VERY PLEASED WITH MY ORDER AND WOULD USE YOU AGAIN
...Joyce Farrington
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I found this company great to deal with, and I will certainly buy from them again
...Donald Mackay
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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£
£22.94 
