Great service, parts arrived on time and they were correct, thank you. ...david jude - david jude
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As described. Delivered on time when stated. Great Service. Will use again ...Michael Leonard
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Very helpful staff, order arrived on the confirmation date ...Gardner BTC LTD
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Thank you for the good communication and the fast delivery of my radiators . Was a real pleasure buying from your store and youve become one of my favourites. ...Adrian
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Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you ...Paul Hickling
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I was extremely pleased with your service. I collected my order and it was waiting for me as arranged. Thank you very much. ...Mrs S.W.Allan
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thank you very much for the very good service i recieved, my order came on exact date i was advised and in perfect condition. thank you again ...Glenda Garcia
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Good value, good delivery costs, a little long wait though. ...Brian Kerr
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A ...Martyne Mullar
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