Excellent service. In particular a simple pre order checking system giving details of stock levels was very helpful. My purchase was then delivered on time within two days of making it. A very happy customer ...Christine
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My Tub immediately resolved my problem and supplied the correct item very promptly. ...Steve Rendi
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Very imoressed with your service, from ordering up to and including delivery. Would certainly use you again. ...Charles Archibald
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Good price and service. Delivered within the timescale promised. ...Peter Devine
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Hello There
Yes I have received my shower seat. Waiting for it to be fitted now, so I can have a wonderful comfortable shower
Kind regards
Hilke Hasenkamp ...Hilke Hasenkamp
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Ive had really great customer service from My Tub - helped me track down the right toilet seat, even checking with the manufacturer and delivery etc all worked well. Thank you ...Vivienne Forsyth
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Yes thank you received in one piece. ...Mrs C Gilboy - 1-2 Call Drainage
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Order was delivered very quickly and efficiently. ...Gillian Dunnet
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Good value, good delivery costs, a little long wait though. ...Brian Kerr
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