the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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First class service ...Brian Thomas Carter
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very good service - parcel arrived when promised and it was packaged very well. thanks ...John Rhodes
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Excellent Communications and delivery, first class web site and great customer service support.
many Thanks
...Brian Wesson
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Great prompt services and also great contact with customer services would highly recommend ...Darren Thomas
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Happy with product - took a long time to arrive, but ok in the end ...Graham Dashfield
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Good service overall, website easy to use, goods delivered as forecast & very reasonable prices. Ill be happy to use MyTub again. ...M Roberts
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Excellent service, great communication, would definitely use your company again ...michael cooney
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When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center. ...Anthony Smith
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Thanks for informing me about delivery date. Arrived on the day advised. Pleased with service. ...Mr Gregor W. Jack
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