Faulty item replaced within days. Much appreciated. ...Yvonne Nestor-Ryan
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way. ...Barry Elder
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Very satisfied with the service I received thanks again. A wright ...Anthony Wright
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Good fast efficient sevice will definitely use again ...cameron smith
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Many thanks. Very swiftly delivered. ...Chris Bushnell
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Fantastic communication both via email and direct telephone contact. Products well know brands that are competitively priced. Delivery occurred as arranged. ...Colin Haeusler
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Great service in sourcing an end of line product, which was delivered ahead of expected date.
thanks! ...Jeremy Finch
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All as planned, great service!! ...Martin Shepherd - Shepherd Contracting
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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done! ...Alex Docherty
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Easy to navigate site. delivery one day after anticpated. surprised that you passed order onto your supplier, but overall well satisfied and would use again. ...David Wills
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