Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Very pleased with your service. The radiant for my gas fire fits perfectly, arrived on time, well packed, all went smoothly - thank you!
...Julia Vellacott
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Good prices, delivery & order communications.
Difficult website especially when searching for products.
...James Gray
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very good service, our order was delivered when we were informed it would be, a fast and satisfactory service. The web site was easy to use on a lap-top. The product was exactly what it should be. I shall use My Tub again should the need arise. Many Thanks
...Patricia Young
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Service was very good. Communication regarding postage fees was efficient enabling our company to receive the products in good time.
...Jackie Wright - John Thompson
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excellent, delivery was on time for an item that could not be found anywhere, your prices are quite reasonable and the update on your order service is accurate. thank you.
...Saif Ahmed
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Although there was a delay in receiving the product as it was not in stock i was regularly updated on the position and could not have asked for better service.
...Charles Polkey
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Fast and efficient delivery - pleased with my purchase
...Fiona Whitelaw - WCS
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We are very pleased with the quality of your products, the service delivered to us and the prices we are paying.
Many Thanks
Darin Loxley
...Turnleys Ltd
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Great service, good price, very pleased with FLAMONIK RAPTURE fire.
...Alan Whitlock
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£
£1239.93 
