order was fine...exactly what was expected. ...c farmer
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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Received order as described on date given by a friendly man in a van! ...Maria Spicer
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Many thanks for an excellent service as always. ...Gavin Hall
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Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time. ...Raymond TOPIN
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Brilliant service helpful staff and a fast delivery. ...Mrs IA BRUNSKILL
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Products received on time as projected. ...DIESEL TECHNICAL CONSULTANC
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Very prompt and efficient.Fire now operational again. Part no. on the paperwork would have been useful for future reference. Thank you.
A.Chamberlain 17122015
...Alan Chamberlain
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Great service. Fast and efficient. However, the box the item arrived in was 10 times bigger than the item. The item was marked āfragileā - but there was no packing in the box to prevent it banging about inside it. Photo available if wanted. ...Sheila Miller
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very good service collected items next day from local plumbase cannot fault overall service ...andy stoner
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